Shipping policy

# Shipping & Customs Policy

## Shipping Information
- We partner with DHL Express for all international shipments
- Standard delivery time: 3-5 business days to most destinations

## International Orders & Customs
### Custom Duties and Import Taxes
- Import duties, taxes, and customs fees are not included in the item price or shipping cost
- These charges are the buyer's responsibility and are collected by your local customs office
- Fees vary by country and we cannot predict what these charges might be
- Please contact your local customs office for more information about potential fees

Customs Processing
- International orders may be subject to customs inspection and processing in the destination country
- Customs processing can occasionally cause delays beyond our standard delivery estimates

Important Notes
- Please ensure your shipping address is correct and complete
- We recommend providing a phone number during checkout to assist with delivery.
- If a package is returned due to incorrect address information or customs issues or non-responsive client, additional shipping charges may apply.

- If a package is refused due to customs charges and returned to us:
  - A refund will be issued for the product cost.
  - The shipping fee of $46 USD will be deducted from the refund amount.
  - This deduction reflects our actual shipping expenses.

# Product Terms & Conditions

## International Shipping & Customs
- All international orders may be subject to customs duties and import taxes
- These fees are determined by your local customs authorities and are the responsibility of the buyer

## Product Care & Handling
- All products are professionally packaged and include waterproof protection
- To maintain product quality and hygiene:
  - Please try on shoes on clean surfaces only
  - Use thin socks when testing fit
  - Follow included care instructions for optimal product longevity

Product Display & Pricing
- Product colors may vary slightly from images shown due to different screen settings and monitor calibrations
- All prices displayed on our website are exclusive of taxes

-Import duties and taxes are determined by your local customs authorities based on your country's regulations

## Customer Support
If you have any questions about our products, shipping, or policies, please don't hesitate to contact our customer service team.