Refund policy
I want you to be 100% satisfied with your new item.
I gladly accept returns and exchanges.
Contact me within: 14 days of receipt
Ship items back within: 21 days of receipt
Refunds will be processed through the same system you originally used.
However, there is a -5% fee for the credit card company that is not refundable.
לקוחות ישראליות- ישנה עמלה של 5% שלא ניתנת להחזרה על ידי חברות האשראי.
במשלוחים בישראל- המשלוח הוא בחינם, במקרה והלקוחה שומרת את הנעל.
במקרה של החזרה של הנעל, יגבו דמי המשלוח בסך 40 שקלים .
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*When RETURNING/ exchanging goods :
Please contact me first through Email hadas.katz(at)yahoo.com.
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The goods are your responsibility until they reach back to me.
I am not responsible for any damage caused during shipping back to me or for lost parcel.
I therefore ask you to use a postal service that insures you for the value of the goods you are returning .
I will start to make your exchange shoes as soon as you give me the tracking number.
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Please contact us first before shipping for more directions.
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Item must be in its original package.
Wrap in a sealed plastic bag to avoid humidity.
Must be written: "Returned Goods" .
Put a value of 10 $
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USA customers: please use First Class USPS service only.
Please do NOT use private companies such as:
TNT-UPS-DHL-FedExpress-EMS or any kind of priority- fast- express mail service.
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For non-USA customers: please send via regular registered mail and NOT private companies such as EMS or any kind of priority / fast/express mail service.
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Return cost are not refundable.
where to ship back to:
Ship to:
Hadas Katz
Street: Tsold Henrietta 49
city: Hod Hasharon
zip code 4522741
ISRAEL
Cell number: +972-544-737-092
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No need to write " Katz and Birds" anywhere.
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Thank you,
Hadas
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Additional Policies and FAQs
*Please contact us for any question.
*Please take under consideration sometimes there are postal delays.
* Please be aware that international buyers are responsible for any customs and duties charges.
* If the client refuses to receive a parcel that was charged with customs fees, and the parcel returns to the sender, the shoes will be refunded minus the shipping cost that our company paid. (46 USD)
* Our products exit the studio well packed and water proof.
*shoes should be tried on a clean surface, with thin socks.
* Colors may appear slightly different on different screens.
*Prices displayed on the website are excluded of taxes.