We want you to be 100% satisfied with your new item.

We gladly accept returns and exchanges.
Contact us within: 14 days of receipt
Ship items back within: 14 days of receipt
Refunds will be processed through paypal.

*When RETURNING/ exchanging goods :
Please contact me first through Email hadas.katz(at)yahoo.com.
Item must be in it's original package, unused and unworn in original condition.
On the returned package must be written: "Returned Goods"

The goods are your responsibility until they reach back to me.
We are not responsible for any damage caused during shipping back to me or for lost parcel.
We therefore ask you to use a postal service that insures you for the value of the goods you are returning .
We will start to make your exchange shoes as soon as you give me the tracking number.

 

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How to return the parcel:
For USA customers: please use First Class USPS service only.
Our items are made in Israel and are under free trade agreement
Please do NOT use private companies such as:
TNT // UPS // DHL // Fed Express // EMS or any kind of priority / fast / express mail service.
These often are being held by custom for a long time and sent back to the sender at his expenses.
We will not be able to refund the shipping costs in such case.

For non USA customers: please send via regular registered mail and NOT private companies such as:
EMS or any kind of priority / fast / express mail service.
make sure to avoid tracking numbers starting with RE or EE.
These often are being held by custom for a long time and sent back to the sender at his expenses.
We will not be able to refund the shipping costs in such case.

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Ship to:
Hadas Katz
Hameri 38/2
Givatayim 5333004
ISRAEL

Cell number: +972-544-737-092

Mark on the parcel-
"Returned goods"

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We will only use your shipping and billing address, and contact information:
-To communicate with you about your order.
-To fulfill your order.
-For legal reasons (like paying taxes).


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Processing time:

If your chosen style and size is in stock- your order will be shipped in 2-3 business days. If your shoe is out of stock, your order will given to the factory and will be ready to ship in 2-3 weeks.

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Estimated shipping times:


Australia: 5-11 business days
Austria: 5-9 business days
Belgium: 5-9 business days
Brazil: 5-11 business days
Canada: 5-9 business days
Denmark: 5-9 business days
Finland: 5-9 business days
France: 5-9 business days
Germany: 5-9 business days
Greece: 5-9 business days
Hong Kong: 5-11 business days
Ireland: 5-9 business days
Italy: 5-9 business days
Japan: 5-11 business days
Poland: 5-9 business days
Portugal: 5-9 business days
Spain: 5-9 business days
Sweden: 5-9 business days
Switzerland: 5-9 business days
The Netherlands: 5-9 business days
United Kingdom: 5-9 business days
United States: 5-9 business days

 

If you need an express shipping please contact us.
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Additional Policies and FAQs

*Please contact us for any question.
*Please take under consideration sometimes there are postal delays.
* Please be aware that international buyers are responsible for any customs and duties charges.
* Our products exit the studio well packed and water proof.
*shoes should be tried on a clean surface, with thin socks.
* Colors may appear slightly different on different screens.
*Prices displayed on the website are excluded of taxes.
If you are shipping within Israel, VAT will be added.

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I don't accept cancellations for custom orders.
But please contact me if you have any problems with your order.
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Sizing details:
We reccomand measureing your feet's length and circumference according to the drawing added to each listing.
Find your shoe size according to your feet's measurements.
Each listing has it's own size table, that differs due to different shoe-last designs.
( Shoe-last =the foot-shaped template over which the shoe is manufactured )
Its the best way because different companies have different size tables.
If you are having trouble finding your size please contact me - I am here to help.
I do custom orders for bunions - please contact me for more information.
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I accept credit and debit cards

You are able to pay with a credit / Debit card via PayPal without a PayPal account. Here’s how:
1. Click Check out with PayPal and you’ll be redirected to PayPal. Instead of choosing to pay with your PayPal account, select Pay with Debit or Credit Card.
2. You'll be prompted to fill in your billing and credit card information.
3. Enter your email address so PayPal can send you a receipt.

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Seller Information
Please contact me for any question : hadas.katz [at] yahoo.com
Cel phone number: : 972-544-737-092