Katz And Birds
Berlin - Shiny Moccasins Shoes
If not, the order will be sent to the factory and will be ready after 2-3 weeks production time.
You are most welcome to send us a message with any question.
Shoe sizes may vary between shoe brands, and designs, that's why it is best to go by CM / INCH
Please see the last image of each listing - an illustration showing how to measure your feet.
Each style has its own size table.
You should choose the size you normally wear, yet compare the measurements of your foot to this size table. If you have any difficulty choosing your size please contact us.
SHIPPING
---------------------------
Shipping is done by DHL
The time we need to prepare an order for shipping varies. For details, see individual items. If the item you chose is in stock-it will be processed in 3 business days. If the item you chose is out of stock, it will be ordered from the factory and will be shipped in 2-3 weeks.
---------------------------
Additional Policies and FAQs
* Please provide your cell phone number, for the delivery company
* Please contact us for any question.
* Please be aware that international buyers are responsible for any customs and duties charges.
* Our products exit the studio well packed and water proof.
* Shoes should be tried on a clean carpeted surface, with thin socks.
* Colors may appear slightly different on different screens.
---------------------------------------------
RETURNS
We gladly accept returns and exchanges
Contact us within: 7 days of delivery
For exchanges, ship items back within: 14 days of delivery
For refund, ship items back within: 14 days of delivery
*For Israeli customers: Please contact us and we will provide a return shipping barcode you can print and tape on the parcel.
---------------------------------------------
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Conditions of return
*Buyers are responsible for return shipping costs.
*A 5% fee for managing and payment services will be charged
*If the item is not returned in its original condition, the buyer is responsible for any loss in value.
*In any case, customs and duties charges will not be refunded.
*We can't accept returns for Custom or personalized orders.
How to return the parcel ?
This is how to return the parcel:
Item must be in its original package, please also wrap in a sealed plastic bag to avoid humidity on the way.
Must be written: "Returned Goods" on both the parcel ( in big ) AND in the delivery company's form.
Put a value of 10 $ and write "Returned Goods" next to it.
Also mark Returned goods in the form.
Please make sure the address, and phone number are witten clear and visible. Sometimes the client's first page is well read but the copy is too light/ faded.
---------------------------------------------
USA customers: please use First Class USPS service only.
Our items are under a free trade agreement
Please do NOT use private companies such as:
TNT-UPS-DHL-FedExpress-EMS or any kind of priority- fast- express mail service. These are held by custom for a long time and sent back to the sender at his expenses.
---------------------------------------------
For non-USA customers: please send via regular registered mail and NOT private companies such as EMS or any kind of priority / fast/express mail service. make sure to avoid tracking numbers starting with RE or EE. These are held by custom for a long time and sent back to the sender at his expenses.
---------------------------------------------
return cost are not refundable.
---------------------------------------------
where to ship back to:
Henrietta Tzold 49
Hod Hasharon
4522741
ISRAEL
Add this:
Cell number: 0544-737-092
(on Both the parcel and the deliver company's note)
---------------------------------------------
No need to write " Katz and Birds" anywhere.
---------------------------------------------
Thank you,
Hadas
